Dark Angel Design

SHIPPING OPTIONS

Free Shipping on all orders over $99, Flat rate of $9.90 on orders under $99.

Delivery is currently only available to Australian destinations.

CUSTOMER CARE

At Sheldon and Hammond we want to make sure shopping for gifts and your favourite products easier. If you experience any problems with your order, please don’t hesitate to contact our team and we will make it right. You can call us on 1800 252 624 or email info@globalpremiumbrands.com.au

DELIVERY

Sheldon and Hammond aims to have all orders despatched within 2-5 working days. The delivery times provided by Sheldon and Hammond are estimates only. Sheldon and Hammond will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Please ensure that you enter the correct delivery address as, for those parcels which are undeliverable, Sheldon and Hammond cannot be held responsible for incorrectly entered delivery address.

To the extent permitted by law, Sheldon and Hammond will not be liable for any loss of income, loss of profits, loss of data or any indirect or consequential loss of damage of any kind whether caused by wrongful acts (including negligence) breach of contract or otherwise caused by this website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded as soon as possible.

RETURNS POLICY

You can return any products to us that have been purchased on Zippo.com.au within 14 days of receipt of your order for a refund (excluding any delivery costs) provided that they are returned in the original condition and packaging. Return freight is payable by the customer and we suggest sending via a trackable method as no responsibility is taken for undelivered returns. Please include a copy of the invoice or packing slip with the goods and return to:

Sheldon and Hammond Returns
Building 4, 60 Wallgrove Road
Minchinbury NSW 2770

RETURNS

In the unlikely event that your Zippo product needs to be replaced due to it arriving damaged, please ensure that the products are safely packaged to prevent further damage and email info@globalpremiumbrands.com.au to receive details on how to return via reply-paid via Australia Post.

If a defect is deemed to have been caused by a manufacturing fault, the defective product will be replaced free of charge with a similar product or one of equal value if the original product is no longer available.

The following are excluded from the warranty:

• Damage caused by normal wear and tear, accident, misuse, abuse or commercial use
  
• Consequential damage is expressly excluded from the warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sheldon and Hammond Pty Ltd will, at its discretion, repair or replace at no charge, unsatisfactory products.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates.

To make a warranty claim call us on 1800 252 624 or click here to fill out the online warranty form.