Support
MY ORDERS
Access your account information here. Check the status of an order, the balance on an eGift Card or track the location of an existing order.
STORE INFORMATION
Find detailed information about the Zippo.com website. Several topics on the ordering process, eGift Cards and Customize It! products can be found below.
FAQ
Shipping & Returns
Store Finder
Privacy Policy
Terms & Conditions
REPAIRS
We know that behind every Zippo product covered under warranty and sent for repair is an owner depending on our promise to repair or replace it. Click the link below for information about product repairs.
Due to circumstances resulting from the COVID-19 situation, repairs may be delayed.
PRODUCT CARE
Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.
Getting Started With Your New Zippo Lighter
Caring For & Cleaning Your Zippo Lighter
How To Fill Your Zippo Lighter
How To Maintain/Replace The Wick On Your Zippo Lighter
How To Replace The Flint On Your Zippo Lighter
PRODUCT INFORMATION
Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.
ABOUT US
Learn more about Zippo.
News
Our History
Date Codes
Collecting
On The Big Screen
Zippo/Case Museum
Zippo Cars
Zippo Around The World
Our Companies
CONTACT US
Would you like to speak with a Zippo representative? Fill out one of our "Contact Us" forms to submit your request or inquiries.
General Enquiries
Corporate Enquiries
Promotional Product Inquiry
Contact Information
Outside U.S.A.