Zippo Customer Care

Orders/Cancellations

A valid email address is needed to place an order online.  
Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations.  If the order has already processed and you still wish to return it, simply follow the instructions in the Returns section. 

Order Verification

Occasionally for your protection against fraud, we will need to confirm your order by calling you.  Please return our call immediately so we can expedite your order promptly.

Shipping

Properly completed orders will be despatched as soon as possible, either on the same day the order is placed or the next business day.  Orders are properly completed after credit card authorisations are obtained and the delivery address is confirmed. In addition zippo.com.au reserves the right to hold any order for suspected fraud.  Orders that cannot be properly completed will be cancelled.
We are happy to post items to multiple addresses.  Orders to multiple addresses must be placed separately.  
After credit card verification, your order will be shipped by Global Premium Brands within 2-5 working days. You can track the delivery of your current order on
http://auspost.com.au/track/ - the tracking number can be found on your Global Premium Brands invoice emailed to you at time of order confirmation.
Orders are shipped Monday through Friday only.  We are closed major holidays: New Years, Easter, Labour Day, Australia Day and Christmas. Please see our closing dates below.

Closed

We are closed December 22nd 2018 through to January 2nd 2019.

Christmas Delivery Times and Closing Dates

To ensure your delivery arrives before Christmas we suggest you place your order on or before Sunday 16th December. Orders placed after the 16th but prior to 12:00pm midday on Friday 21st December will still be processed and despatched ASAP. Orders received after midday on the 21st December will not be processed until our offices reopen on Wednesday 2nd January Please check our Store Locator to find a local retailer who may be open throughout this period.

Returns and Exchanges

Zippo products are manufactured with quality and integrity.  If you feel the need to return or exchange an item based on the guidelines below, we will gladly process your return within 14 days from the order ship date.  Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer’s warranty and cannot be returned at any time after purchase.  If you purchased your Zippo product from an authorised Zippo retailer, contact the retailer for details of their returns policy.

In the unlikely event that your Zippo product will need to be repaired…………

Prepare your lighter for shipment.  Remove the inside unit from the lighter.  Allow all fuel to evaporate.  Replace inside unit in lighter case.  Package your lighter securely in an oversized box or padded shipping bag.  Click here for a convenient form to include with your package or enclose a note with the original invoice number your name, address, telephone number, and email address to receive confirmation of receipt and reshipment of your repaired item. 

Return to:

Zippo Repair Clinic, PO BOX 837, Hornsby NSW 1630

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