Zippo Customer Care

Repairs

In the unlikely event that your Zippo product will need repairs, please call 1800 808 971 or email warranty@sheldonandhammond.com.au. Follow the instructions for your particular product below prior to shipping. For more information about the Zippo repair process, please visit  Frequently Asked Questions or Contact Us.

Caring for Your Windproof Lighter

It works or we fix it free. ™

We don't make that promise lightly. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come. We guarantee it.

Note: Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.

Your lighter will be repaired at no charge and returned promptly to you usually within 4-5 weeks.

Click here to find stockists for flints, wicks, and Zippo Premium Lighter Fluid to keep your Zippo Windproof Lighter working efficiently.

Follow these easy steps to return your product for repair:

Step #1
  • Prepare your lighter for shipment.
  • Remove the inside unit from the lighter.
  • Allow all fuel to evaporate.
  • Replace inside unit in lighter case.
Step #2
  • Package your lighter securely in an oversized box or padded shipping bag.
  • Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and email address to receive a confirmation of receipt and reshipment of your repaired item.
Step #3
  • Customers in Australia:
    Send your package to the Zippo Repair Clinic insured and via a trackable method to:
    Att Zippo Repairs24 Salisbury Road
    Asquith NSW 2077
   

Caring for Your Utility Lighter

The Zippo Utility Lighter is warranted for three years from the date of purchase with proof of purchase. Please include $5 for shipping and handling for each Utility Lighter sent.

Your Utility Lighter will be promptly repaired or replaced.

Click here to find your nearest retailer for Zippo Premium Butane Fuel to keep your Zippo Utility Lighter working efficiently.

Utility Lighter repair:

Step #1
  • Prepare your Utility Lighter for shipment.
  • Take lighter outdoors and discharge gas following the instructions in that came with your lighter or click here for instructions.
Step #2
  • Package your lighter securely in an oversized box or padded shipping bag with the information below.
  • Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and email address to receive a confirmation of receipt and reshipment of your repaired item.
  • Include a copy of your sales receipt as proof of purchase with your package.
Step #3
  • Customers in Australia:
    Send your package to the Zippo Repair Clinic insured and via a trackable method to:
    Att Zippo Repairs24 Salisbury Road
    Asquith NSW 2077

Caring for Your Candle Lighter

The Zippo Candle Lighter is warranted for three years from the date of purchase with proof of purchase.

When we receive your candle lighter it will be promptly repaired or replaced.

Click here to find your nearest retailer for flints, wicks, and Zippo Premium Lighter Fluid to keep your Zippo Windproof Lighter working efficiently.

Candle Lighter repair:

Step #1
  • Prepare your Candle Lighter for shipment.
  • Take lighter outdoors and discharge gas following the instructions in that came with your lighter or click here for instructions.
Step #2
  • Package your lighter securely in an oversized box or padded shipping bag with the information below.
  • Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and email address to receive a confirmation of receipt and reshipment of your repaired item.
  • Include a copy of your sales receipt as proof of purchase with your package.
Step #3
  • Customers in Australia:
    Send your package to the Zippo Repair Clinic insured and via a trackable method to:
    Att Zippo Repairs24 Salisbury Road
    Asquith NSW 2077

Caring for Your Outdoor Utility Lighter (OUL®)

The Zippo Outdoor Utility Lighter is warranted for three years from the date of purchase with proof of purchase.

Click here to find your nearest retailer for Zippo Premium Butane Fuel to keep your Zippo Outdoor Utility Lighter working efficiently.

Outdoor Utility Lighter (OUL®) repair:

Step #1
  • Prepare your lighter for shipment by taking the utility lighter outdoors and discharging the gas following the instructions that came with your lighter or click here for instructions
Step #2
  • Package your lighter securely in an oversized box or padded shipping bag with the information.
  • Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and email address to receive a confirmation of receipt and reshipment of your repaired item.
  • Include a copy of your sales receipt as proof of purchase with your package.
Step #3
  • Customers in Australia:
    Send your package to the Zippo Repair Clinic insured and via a trackable method to:
    Att Zippo Repairs24 Salisbury Road
    Asquith NSW 2077

Caring for Your Zippo Hand Warmer

The Zippo Hand Warmer is warranted for 1 year from the date of purchase with proof of purchase. The burner in the Hand Warmer must be replaced periodically and is not warranted.

When we receive your hand warmer, it will be promptly repaired or replaced.

Click here to find your nearest retailer for a replacement burner and Premium Zippo Fuel.

Zippo Hand Warmer repair:

Step #1
  • Prepare your Hand Warmer for shipment by allowing all fuel to evaporate.
Step #2
  • Package your lighter securely in an oversized box or padded shipping bag with the information.
  • Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and email address to receive a confirmation of receipt and reshipment of your repaired item.
  • Include a copy of your sales receipt as proof of purchase with your package.
Step #3
  • Customers in Australia:
    Send your package to the Zippo Repair Clinic insured and via a trackable method to:
    Att Zippo Repairs24 Salisbury Road
    Asquith NSW 2077

Caring for Your Zippo Fire Starter

The Zippo Fire Starter is warranted for 1 year from the date of purchase with proof of purchase. The flint in the Fire Starter must be replaced periodically and is not warranted.

When we receive your fire starter, it will be promptly repaired or replaced.

Click here to purchase a flints, and tinder sticks to keep your Zippo Fire Starter working efficiently.

Your Zippo Fire Starter repair:

Step #1
  • Package your lighter securely in an oversized box or padded shipping bag with the information below.
  • Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and email address to receive a confirmation of receipt and reshipment of your repaired item.
  • Include a copy of your sales receipt as proof of purchase with your package.
Step #2
  • Customers in Australia:
    Send your package to the Zippo Repair Clinic insured and via a trackable method to:
    Att Zippo Repairs24 Salisbury Road
    Asquith NSW 2077
Bottom test