Zippo Customer Care

Before contacting, you may wish to check this FAQ list that other customers have found helpful. If you still need assistance, contact us

 

What kind of fuel should I use in my Zippo Candle Lighter?
 
Use only a premium grade butane fuel, like Zippo Premium Butane Fuel. There are many cheap brands in the marketplace that could cause your Candle Lighter to malfunction. We have received complaints from consumers about some brands of butane fuel affecting the performance of their Candle Lighter. After investigation, Zippo determined that some imported butane fuels contain very high pressure fuel or contaminants that could cause flaring, permanent damage or malfunction of the Candle Lighter. Butane fuel with too much pressure could cause the flame height to exceed recommended maximums. If the flame height of your Zippo Candle Lighter exceeds 4 inches, try refilling it with Zippo Premium Butane. If this does not reduce the flame height to less than 4 inches, stop using the lighter and send it to Zippo for repair.
 
 
How should I fuel my Zippo Candle Lighter?

Refuel your Candle Lighter in a well-ventilated area away from open flame or source of heat/sparks. Hold the lighter pointed down so the filling valve (located in center of black knob at bottom) is facing up. Place the butane fuel can nozzle into filling valve and depress the can several times with a firm, even pressure. Do not shake butane can before filling. Be sure the butane can nozzle is seated correctly in the filling valve. If butane leaks, try re-seating the nozzle. Butane fuel is not only highly flammable, it is very cold when it escapes into the air during filling, so be careful to avoid contact with skin. Wait at least 2 minutes after refueling before using your Candle Lighter; this allows the fuel and seals to stabilize and any vapors to dissipate. Igniting prior to 2 minutes may cause a fire or damage the internal seals and result in a malfunction.
 
 
How do I adjust the flame on my Zippo Candle Lighter?

The flame adjustment knob is located at the bottom of the Candle Lighter. The adjustment knob can be turned in the direction of the arrows on the bottom to increase or decrease flame height. Set the knob in the middle setting to ignite lighter, then adjust flame height up or down as desired.
 
 
Do I need to add flints to my Candle Lighter?

No, the Candle Lighter does not use flints. It has an advanced Piezo lighting mechanism that will last for about 15,000 lights. How long is that? If you used your Candle Lighter three times per day, it would light every day for almost fourteen years.
 
 
Why won’t my new Candle Lighter ignite?

Make sure the flame adjustment knob at the bottom is set on the middle setting, then push the igniter button. If that doesn’t help, the lighter may have a vapor lock. Vapor lock occurs when air gets inside the sealed fuel chamber of the lighter. It can occur if the lighter and butane fuel can are not inverted during the fueling process.
 
To remove vapor lock:
Do this in a well-ventilated area away from any source of flame. Invert lighter. Bleed excess air from the tank by depressing fill valve with tip of a small screwdriver or other pointed object. Be careful when bleeding the lighter. When done, point the lighter away from your face and any ignition source and refill with Zippo Premium Butane Fuel.
 
 
Does the Candle Lighter have a warranty?

Any Zippo Candle Lighter returned to our Repair Clinic for warranty repair will be repaired or replaced. Damage to the Candle Lighter resulting from abuse or misuse is not covered by our warranty. The finish is also not warranted. Check the packaging that came with your Candle lighter. Most Candle lighters have a three-year warranty. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. For information about sending your Zippo Candle Lighter for repair, click here.
 
  
Why should I send in my warranty registration card?
 
To register for the limited one year warranty due to defects in materials and/or workmanship.
 
 
Does my Zippo Hand Warmer have lighter fluid when I first get it?
 
No. Hand Warmers are shipped without lighter fluid. Please add lighter fluid before using. We recommend the use of Zippo brand lighter fluid.
 
 
How do I ignite my Hand Warmer?
 
With the lid off the Hand Warmer, hold the base unit with one hand and apply flame to the catalytic burner unit for 15 to 30 seconds using the other hand. Flame can come from a Zippo lighter or other lighter. Keep hands and clothing away from any flame. After ignition has been confirmed, replace Hand Warmer lid, let the unit heat for 1- 2 minutes (NO LONGER!) then, taking care in handling the Hand Warmer, carefully place it into the provided bag. The Hand Warmer must always be placed in the provided bag to prevent over-heating. Your Zippo Hand Warmer will now provide comfortable warmth. After ignition, heat is provided by a catalytic process without flame. Once ignited there is no way to stop the heating action. If necessary, place the Hand Warmer in the bag and place on a fireproof surface until the fuel is exhausted and the Hand Warmer is cool to the touch.
 
 
I lost the handy filler for my Hand Warmer – how much lighter fluid should I use?
 
Model available prior to 2010 – 12 ml or .41 fluid ounces. Model available 2010 and later – 20 ml or .7 fluid ounces.
 
 
Will the lighter fluid evaporate from my Hand Warmer if I don’t use it all?
 
Yes. All lighter fluid will evaporate in time. Please fill before using Hand Warmer.
 
 
How long does one fill last or how often does it need refilled?
 
If you fill the plastic filling cup to the lower line, the Hand Warmer will keep heat up to 6 hours. If you fill the plastic filling cup to the upper line, the Hand Warmer will keep heat up to 12 hours. Please be advised the heat time will vary. It may last a little less or more than advised.
 
 
Does my Hand Warmer require a flint?
 
No, the Hand Warmer generates heat only when an external source of flame is applied to the burner to begin the catalytic process.
 
 
Does the Hand Warmer need oxygen to operate?
 
Yes. The Zippo Hand Warmer requires oxygen for the heating process to occur. The bag regulates the amount of oxygen. Do not use it without the provided bag because it will get too hot.
 
 
How do I stop my Hand Warmer from heating?
 
Once the Hand Warmer is ignited there is no way to stop the heating action. If necessary, place the Hand Warmer in the bag and place on a fireproof surface until the fuel is exhausted and the Hand Warmer is cool to the touch.
 
 
My Hand Warmer isn’t getting very hot, what do I do?
 
Carefully, to avoid getting burned, check the burner. It should fit tightly. The burner may not have ignited properly. Repeat the lighting instructions. Make sure there is enough lighter fluid in the Hand Warmer. Lighter fluid will evaporate even when Hand Warmer is not in use. The burner might need replacing. Burners need replacing after approximately 70 uses.
 
 
The burner is starting to come apart, will it affect performance?
 
Yes. Test Hand Warmer by following lighting instructions. If lighting or heating performance is affected,
replacement burners are available for purchase.
 
 
How long will the burner last?
 
Burner lifetime varies with usage but you can expect approximately 70 uses.
 
 
Is there a warranty on the Zippo Hand Warmer?
 
If the Hand Warmer fails to perform satisfactorily within 1 year of purchase due to defects in materials and/or workmanship, please return to Zippo for repair or replacement at our discretion. The burner is not warranted and the finish is not guaranteed. For more repair instructions, click here.
 
 
 
Why does the Flexible Neck Utility Lighter take longer to light?

Igniting the lighter causes the fuel to flow to the ignition source. Because of the longer neck of this lighter, the fuel can take a bit longer to reach the burner to ignite.
 
 
How do I adjust the flame on my Utility Lighter?

The flame adjustment knob is located at the bottom of the Utility Lighter. The adjustment knob can be turned in the direction of the arrows on the bottom to increase or decrease flame height. Set the knob in the middle setting to ignite lighter, then adjust flame height up or down as desired.
 
 
What kind of fuel should I use to fill my Utility Lighter?

Use only a premium grade butane fuel, like Zippo Premium Butane Fuel. There are many cheap brands in the marketplace that could cause your utility lighter to malfunction. We have received complaints from consumers about some brands of butane fuel affecting the performance of their Utility Lighter. After investigation, Zippo determined that some imported butane fuels contain very high pressure fuel or contaminants that could cause flaring, permanent damage or malfunction of the Utility Lighter. Butane fuel with too much pressure could cause the flame height to exceed recommended maximums. If the flame height of your Zippo Utility Lighter exceeds 4 inches, try refilling it with Zippo Premium Butane. If this does not reduce the flame height to less than 4 inches, stop using the lighter and send it to Zippo for repair.
How should I fuel my Utility Lighter?

Refuel your utility lighter in a well-ventilated area away from open flame or source of heat/sparks. Hold lighter pointed down so the filling valve (located in center of black knob at bottom) is facing up. Place the butane fuel can nozzle into filling valve and depress the can several times with a firm, even pressure. Do not shake butane can before filling. Be sure the butane can nozzle is seated correctly in the filling valve. If butane leaks, try re-seating the nozzle. Butane fuel is not only highly flammable, it is very cold when it escapes into the air during filling, so be careful to avoid contact with skin. Wait at least 2 minutes after refueling before using your Utility Lighter; this allows the fuel and seals to stabilize and any vapors to dissipate. Igniting prior to 2 minutes may cause a fire or damage the internal seals and result in a malfunction.
 
 
Where can I find Zippo brand butane fuel?

We recommend Zippo Premium Butane Fuel. It’s easy to spot in stores – just look for the blue cap on the butane can. If you cannot find Zippo Premium Butane, Ronson butane fuel sold in the U.S.A., Canada, and Mexico is equivalent. If neither is available then use other premium grade butane. But be careful, there is a lot of low quality butane fuel in the marketplace. We have received complaints from consumers about some brands of butane fuel affecting the performance of their BLU lighter. After investigation, Zippo determined that some imported butane fuels contain very high pressure fuel or contaminants that could cause malfunction or permanent damage to the BLU® lighter. The use of non-premium butane will result in poor performance, could damage your Zippo BLU® lighter and could void the guarantee.
 
 
Why won’t my new Utility Lighter ignite?

Make sure the flame adjustment knob at the bottom is set on the middle setting, then push the igniter button. If that doesn’t help, the lighter may have a vapor lock. Vapor lock occurs when air gets inside the sealed fuel chamber of the lighter. It can occur if the lighter and butane fuel can are not inverted during the fueling process.

To remove vapor lock:
Do this in a well-ventilated area away from any source of flame. Invert lighter. Bleed excess air from the tank by depressing fill valve with tip of a small screwdriver or other pointed object. Be careful when bleeding the lighter. When done, point the lighter away from your face and any ignition source and refill with Zippo Premium Butane Fuel.
 
 
Do I need to add flints to my Utility Lighter?

No, the Utility Lighter does not use flints. It has an advanced Piezo lighting mechanism that will last for about 15,000 lights. How long is that? If you used your Utility Lighter three times per day, it would light every day for almost fourteen years.
 
 
Does the Utility Lighter have a warranty?

Any Zippo Utility Lighter returned to our Repair Clinic for warranty repair will be repaired or replaced.  The shipping charge to our repair clinic would need to be covered by the customer and we will repair or replace your OUL then ship it back free of charge. Damage to the Utility Lighter resulting from abuse or misuse is not covered by our warranty. The finish is also not warranted. For more information about sending your Utility Lighter for repair, click here.
Can the design of my lighter be restored?

Every effort has been made to insure a quality imprint on your lighter, but the finish and design will wear with use. The technical process used in lighter customization does not permit re-creation of designs.
 
 
How can I request my sentimental lighter be repaired, not replaced?

We make every attempt to repair a lighter sent to us for warranty service, replacing the item only when repair is not possible. If the lighter is damaged beyond repair, it will be replaced with a similar model, as the original model may no longer be available. If your lighter has been replaced, and you wish to have your original lighter returned, please contact Consumer Relations within 30 days. Your original keepsake item will be returned, unrepaired.
 
 
Can my lighter be refinished?

You can clean the exterior of your lighter with a soft cloth and cleaning fluid. Please be sure to wipe off all fluid and allow vapors to dissipate before lighting the lighter. Brass lighters may be cleaned with a high quality brass polish, following the manufacturers’ instructions. Sterling silver lighters can be cleaned with a high quality silver cleaner.
 
 
How can I have the original emblem put back on my Zippo lighter?

If the emblem was originally attached by Zippo, return the lighter and emblem to us, and we will re-attach it for you at no cost. If the emblem is lost, please describe the emblem and we will attempt to attach a new one, if we have the emblem in stock. Supplies of extra emblems are very limited.
 
 
Can Zippo attach an emblem of my choice to my lighter?

We do not attach customer-supplied emblems. The emblems included on Zippo lighters in our product line meet our strict specifications for flatness and durability
 
 
How can I replace my lost military Zippo lighter?

Past designs are no longer available. Current military designs are available from some Zippo retailers and on this site. Many U.S. military outfits have had special lighters made with their insignia which were only available at that time for that order. These lighters are not in our regular stock.
 
 
How do I add fuel to my Zippo windproof lighter?

Do this away from any source of fire or flame.

• Remove the inside unit from the case. Lift the corner of the felt pad on the bottom of the insert to reveal the packing material in the fuel chamber.

• Fill slowly to saturate the packing with Zippo lighter fluid. Stop filling when fuel reaches the top of packing. Never overfill. If overfilled, the lighter will leak fuel. Avoid getting the lighter fluid on your skin, as it is a skin irritant. If contact with skin does occur, wash the affected area promptly with mild soap and water. If irritation persists or worsens, contact your physician.

• Insert the inside unit back into the case, making sure to wipe excess fluid from the lighter and your hands before igniting the lighter. Be sure the fuel can is closed and there is no spilled fuel in the vicinity before igniting. This is a flammable fluid.

If the Zippo lighter is kept in your pocket, Zippo suggests that it be placed bottom down, especially when first re-fueled in case you overfilled it.
 
 
Why does Zippo lighter fluid smell different than before?

Zippo Premium Lighter Fluid and Ronsonol has a new formula which has low odor. It is clean-burning, fast-igniting, and is less irritating to skin.
Why does the Zippo lighter fluid evaporate so quickly?

Zippo lighter fluid is a petroleum distillate and will evaporate even when the Zippo lighter is not used. Keep lid closed. Keep lighter away from bright sunlight or heat such as a radiator to reduce evaporation. Tip: If you haven’t used your Zippo lighter recently be sure to refuel it if you're planning an outing.
 
 
Why does Zippo offer both lighter fluid and butane gas?

Zippo Premium Lighter fluid is intended for use in Zippo windproof lighters. You must use Zippo Premium butane gas in Zippo BLU® and Zippo Utility lighters.
 
 
How can I change the wick in my Zippo windproof lighter?

When the wick becomes black from carbon, pull it up with pliers until the clean wick appears. Cut it off even with the top of the chimney and straighten the wick in the chimney. Trimming the wick can be performed twice before wick replacement is necessary.

To replace the wick, use tweezers to remove all packing from the fuel chamber. Insert a new wick downward through the chimney pulling it through with tweezers.

Replace the packing in small pieces, interweaving the wick between the padding pieces. Be sure to trim the wick even with the chimney height.
 
 
How often should I change the wick in my lighter?

It depends upon your usage pattern. Change the wick when the lighter does not light properly or after you have pulled up and trimmed the wick twice.
 
 
Do flints have to be replaced?

Yes, flints should be replaced every few weeks for an average user.
 
 
How do I change the flint in my Zippo lighter?

• Remove the inside unit from your lighter.

• Unscrew the flint spring using a small screwdriver or a coin (watch so the spring doesn't fly away).

• Turning the inside unit right side up again, remove the remaining piece of flint (if any) by gently tapping the inside unit on a hard surface.

• Insert a new Zippo flint in the long flint tube from which you removed the spring (the brass tip on the end of the flint spring is not a flint.)

• Replace the flint spring and screw it in. Replace the inside unit in the lighter case.
 
 
Can I purchase a flint spring or felt pad for my windproof lighter?

Component parts are not sold, but we will send you one for free. Please go to the Contact Us section and give us your name and address. For a replacement felt pad, please also state if your lighter is regular or slim size. Your replacement part will be sent to you in one to two weeks. For other problems please send the lighter for repair.
 
 
Does it really make a difference if I use genuine Zippo or Ronson products in my lighter?

Yes, it sure does! Zippo and Ronson lighter fluid, butane, flints, and wicks are all specially manufactured for optimum performance in our products. That means the products spend more time in your hands, less time in the repair clinic.
 
 
Can I purchase the Zippo inside and outside units separately?

The individual components of the Zippo windproof lighter are not available separately.
 
 
What are some trouble shooting tips I can try myself to get my windproof lighter working again?

Make sure the flint wheel generates spark. Replace flint if not sparking. Use only genuine Zippo fluid and flints for optimal performance in Zippo lighters. Ronson branded fluid, flints and wicks purchased in the U.S.A., Canada or Mexico can also be used. The softer material used in some non-Zippo (or Ronson) flints can clog the striking wheel, making the lighter difficult to light. Make sure the lighter is fueled. If it is filled and not lighting, check the wick. Trim and replace if needed. Be sure the wick is properly interwoven in the cotton packing located in the inside unit.
 
 
Can I carry my lighter on board an aircraft?

When traveling outside Australia, please check with your airline before traveling for its rules or the rules relating to the country you are traveling in or to. On all domestic flights and most international flights, one fueled Zippo windproof lighter is permitted in the passenger cabin. On all domestic flights up to two previously fueled Zippo windproof lighters, in an approved container, can be stowed in checked luggage. New, never-fueled Zippo lighters can be stowed directly in checked luggage.
 
 
What is the Zippo windproof lighter guarantee?

Every Zippo windproof lighter is backed by our famous lifetime guarantee, "It works or we fix it free." For information about sending your Zippo windproof lighter for repair, click here.
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